biy22 Privacy Policy
Your personal information is completely safe with us. Read this policy to learn how we collect, use, and protect your data.
1. Introduction and Purpose
biy22 is a trusted online gaming platform serving users in Bangladesh. Protecting your privacy is one of our highest priorities. This privacy policy will tell you what kind of information biy22 collects from you, how that information is used, who it may be shared with, and how much control you have over your own data.
By creating an account on our platform or using our services, you are considered to have accepted the terms described in this privacy policy. We recommend that you read this policy in full and contact us if you have any questions.
biy22 believes that a healthy platform-user relationship is built on transparency and trust. That is why we are committed to being fully transparent about how we collect and process information.
2. Information We Collect
biy22 collects user information in several ways. This information falls into two main categories — what you provide directly and what is collected automatically through our technical systems.
Personal Information
- Full name and date of birth
- Email address and contact details
- National ID or passport number (for KYC verification)
- Payment information (bKash, Nagad, Rocket number)
- Account username and password
- Address (where applicable)
Automatically Collected Information
- IP address and device type
- Browser type and version
- Page visits and session data
- Gaming activity and transaction history
- Information collected via cookies and tracking technologies
- Log files and server records
3. Purpose of Using Your Information
biy22 uses your information only for the specific purposes listed below. Your personal information is never used unnecessarily or sold to third parties.
Account Management and Verification
Your personal information is needed to create and manage your account and to verify your identity through the KYC (Know Your Customer) process. This helps ensure the security of our platform.
Payment Processing and Financial Transactions
Your payment information is used to handle deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
Customer Support
Information is used to help our 24/7 Bengali live chat support team resolve your issues and provide effective customer service.
Fraud Prevention and Security
We monitor transactions and user behavior to prevent unauthorized activity, fraud, and money laundering. This protects the interests of all users.
Service Improvement and Personalization
By analyzing your preferences and usage patterns, we create a better gaming experience for you and provide relevant offers and promotions.
Legal Compliance
Your information may be retained and used to comply with applicable laws and regulations and to meet the requirements of regulatory authorities.
Communications and Notifications
Email is used to send important account updates, transaction confirmations, and promotional notifications (with your consent).
4. Sharing and Disclosure of Information
biy22 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment Providers: Necessary payment information is shared with bKash, Nagad, Rocket, and banks to complete transactions.
- Identity Verification Services: Approved third-party verification services may be used in the KYC process.
- Legal Authorities: Information may be provided to relevant authorities in response to court orders, investigations, or legal obligations.
- Technology Service Providers: Limited operational information may be shared with approved technology partners for the purpose of running the platform.
- Anti-Fraud Agencies: Information may be used in cooperation with relevant agencies to prevent money laundering and fraud.
In all of the above cases, information is shared only to the extent necessary and under strict confidentiality agreements.
5. Cookies and Tracking Technologies
biy22 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.
Essential Cookies
Essential for the core functionality of the platform. Used to maintain login sessions and security. These cannot be disabled.
Analytics Cookies
Help analyze user behavior and platform performance. This information is used in aggregate to improve the service.
Preference Cookies
Save your language preferences, gaming settings, and personalized experience. You can manage these from your browser settings.
6. Data Security Measures
biy22 follows industry-standard technologies and processes to protect your personal information. Our security framework consists of the following layers:
7. Your Rights
As a biy22 user, you have the following rights regarding your personal information:
Right to Access
You can request to know what information we hold about you at any time.
Right to Rectification
If any of your information is incorrect, you can contact us to have it corrected.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted.
Right to Data Portability
You can request your information in a structured, machine-readable format.
Right to Object to Processing
You have the right to object to your information being processed for specific purposes.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be restricted.
To exercise these rights, write to us at: [email protected] — we will respond within 30 days.
8. Data Retention Period
biy22 retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required to meet legal obligations.
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, certain information may be retained for a specified period due to legal obligations.
- Financial Transaction Records: Transaction records must be retained for an extended period in accordance with financial laws.
- KYC Documents: Identity verification documents are retained in accordance with regulatory requirements.
9. Privacy Protection for Minors
biy22 is a platform for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor is using our platform or that we hold their information, that information will be deleted immediately and the account will be closed. Parents and guardians are encouraged to monitor their children's online activity.
10. Policy Changes and Updates
biy22 may update this privacy policy from time to time. For any significant changes, we will take the following steps:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, a notification will be sent to your registered email.
- You will be informed of changes when you log in to the platform.
- Sufficient notice will be given before any updated policy takes effect.
Continuing to use the platform after a change is made will be considered acceptance of the updated policy. We recommend that you review this policy regularly.
11. Contact Us
If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us. Our team is always ready to help.